Poiple redemption: requirements, fees and timing

Six checks before requesting

Check required points, received value, fees, increments, processing time and identity requirements on the destination screen. The base conversion does not make all destination rules identical.

The ¥300 and ¥500 discrepancy

The official homepage has a ¥500 heading and ¥300 body text. The current detailed destination list could not be retrieved. Check your chosen destination after logging in instead of assuming a universal minimum.

A bonus is separate from your balance

The first-redemption bonus is an additional benefit subject to completion conditions. The existing balance you redeem is not another signup reward. The 5,000P note on the referral screen does not establish a universal minimum.

If a redemption has not arrived

Record the reference, date, points, fee and expected completion. A debit is not proof of delivery. Check request status and distinguish business days from calendar days. Contact official support after the displayed estimate has passed.

For residents from abroad

The terms require residence in Japan. Eligibility for an advertisement and a redemption destination must be checked separately. The terms differ on whether age 12 is included; ask official support before registering at that age. Foreign-language Pivox guidance does not promise foreign-language official support.

Related guides

• Poiple guide: registration, earning and redemption
• Poiple referral code: benefit conditions and timing
• Poiple review: operator information and cautions
• Using Poiple offers: eligibility and records
• Missing Poiple points: history and support checks